HarborCrateh Store Return & Refund Policy

Return Window

HarborCrateh Store gladly accepts returns submitted within 30 days of the delivery date. To qualify, every returned item must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return without regard to the 30-day window.

Items that cannot be returned:

• Final sale items (clearly identified as final sale at the time of checkout)
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Items harmed through customer misuse, improper storage, or failure to follow the product's handling instructions
• Items sent back after the 30-day return window without prior written authorization from HarborCrateh Store support

How to Initiate a Return

1. Send an email to our support team at [email protected] including your complete order number, the specific item(s) you want to return, and a short explanation of the reason. If the return concerns damage or a defect, please attach clear photographs of the affected items and their packaging to your initial message.
2. Our team will review your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) being returned so they are protected during transit, and write the assigned RMA number clearly and legibly on the outside of the shipping package. Never write directly on the original product packaging.
4. Send the package to the return address stated in your RMA confirmation email, using a shipping method that provides tracking.

Returns that arrive without a valid, active RMA number may be declined upon receipt or may face substantial processing delays. HarborCrateh Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once HarborCrateh Store receives and inspects an approved return, the refund is issued to your original payment method within 3–5 business days. For approved damage or defect claims (where valid photographic proof was supplied upfront), the refund is issued within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on its processing timelines. Original shipping charges are not refundable unless the return results from an error on our part (for example, an incorrect or damaged item was sent). HarborCrateh Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer expressly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, include incorrect items, or otherwise differ from its description, please contact us within 7 days of delivery and provide clear photographs of the problem, your order number, and a description of the issue. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

The customer bears all standard return shipping costs, except where the item is defective, was damaged in transit, or the issue stems from an error by HarborCrateh Store. For standard returns, a prepaid return shipping label is available, and its $7.95 cost is deducted from your total refund amount. For every return caused by a HarborCrateh Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of the return shipping costs, with no deductions from your refund.